Auto Attendant
Help your customers reach the right person, department, or information – 24 hours a day.
JUST ONE NUMBER
Auto Attendant lets you consolidate multiple offices with one phone number
WORKS 24 HOURS A DAY
Auto Attendant works as your virtual receptionist 24 hours per day, 7 days per week
INCREASED SATISFACTION
Your customers area quickly routed to the right person, department, or information
THE ELEVATE AUTO ATTENDANT
The Elevate Auto Attendant allows inbound calls to be greeted, presented with routing options, then transferred – automatically – without going through a physical telephone operator or receptionist.
Auto Attendant greets callers with a set of options that correspond to keys on the telephone keypad. It can:
- Dial by name or by extension
- Route calls to specific people or groups
- Route calls to user voicemail
- Route calls according to business hours
- Provide outgoing recorded information
ELEVATE AUTO ATTENDANT FEATURES
- Automated Menus
- Submenus
- Day/Night Routing
- Receptionist Group Module
- Dial by Name/Extension
- Voicemail Notifications
- Customizable Greetings
- Call Routing Override
- Easy Web Administration
Hunt Groups
Empower Your Sales and Support Teams with Intermedia Hunt Groups.
The Elevate Hunt Groups distributes calls to a group of users/agents, either at the same time, or in a specific order. If all agents are busy, Intermedia Hunt Groups plays recorded greetings to callers and places them into a hold queue for the next available agent.
Elevate Hunt Groups:
- Helps to route calls to organized departments such as sales, customer service, or technical support
- Provides recorded feedback to callers (greetings)
- Automatically connects callers to the next available agent when all agents are busy with calls
- Provides detailed call reporting for administrators and managers
- Allows agents to easily log in and out of the group
ELEVATE HUNT GROUP FEATURES
- Multiple Greetings
- Customizable Ring Order Methods
- Max Callers on Hold setting
- Configurable timeout behavior
- Voicemail Notifications
- Music on Hold
- Hunt Group menu routing
- Automatic Inbound Call Recording
- Unanswered idle setting
- Repeating hold messages
- Visual call recording interface
- Hunt Group reporting
Features
Need More Info? Contact us with your questions.
Red Sneakers Works!
Exactly what does Red Sneakers do? Simple.
We help our clients make money. That's not an accident, it is by design.
Our background is sales and marketing, our format is technology. We have mobile tools that will help you make more money AND we will teach you how to use them. Or, we'll do it for you. We make one promise. When you use SEO Skybox Suite or any of mobile marketing tools...
You will make more money.
-- Ed Moore, SEO Coach
Red Sneakers Works!